Technical Support Specialist at PayFacto
Jun 2020 - Apr 2021 · 11 mos · Montreal, Quebec, Canada · Remote
Provided technical support for the company's point of sale (POS) software, assisting both colleagues and customers in troubleshooting issues and optimizing the use of internal tools to ensure less friction.
Enhanced the PHP/SQL backend to streamline workflows, improve data management, and increase the overall efficiency of the support team. These improvements facilitated easier maintenance and scalability of the POS software.
Developed multiple Zoho plugins to integrate various tools directly into the main support dashboard. This integration reduced manual workflow steps, minimized errors, and increased productivity by automating routine tasks.
PHPWordPressNode.jsMySQLEmployee TrainingZohoPlugin Development